The services provided include managing the day-to-day operations of the property, providing comprehensive support for resident concerns and questions, managing budgeting and accounting, handling contract administration, collecting rent and renewing leases, creating and implementing strategies for retaining tenants, maintaining the quality of the property and units, conducting lease-up services for new buildings, developing marketing and promotional strategies, managing projects such as vendor coordination, repairs, and improvements, updating and maintaining the online resident portal, and offering streamlined utility billing and sub-metering capabilities, through visual representation of services.

We thoroughly screen all potential tenants and handle all aspects of renting out your investment property as quickly as possible. We take tenant selection seriously, as we understand that the wrong tenants can lead to delayed rent payments and constant maintenance issues. While our goal is to rent the property quickly, we also prioritize finding the best tenant possible by evaluating the following criteria: previous rental history, evictions, credit score and credit report, criminal and sex offender record, national terrorism record, references, income verification, and review of any landlord debt, bankruptcy, foreclosure, tax liens, or collections.

In the event that a tenant needs to be evicted from your rental property, we will handle the process and minimize stress for you, and work to re-rent the property as soon as possible. If necessary, we will turn delinquent residents over to one of our eviction attorneys with your approval. The current rate for evictions is $1,500, and the owner is responsible for attorney fees. We will provide support and assist the attorney throughout the entire process.

Our services include managing relations and correspondence with the board, handling annual, special, and board meetings, reviewing and recommending insurance options, providing office services and maintaining records, handling assessments and collections, managing budgeting, audits, and financial statements, overseeing resident relations and life safety, conducting inspections and preventive maintenance, managing major maintenance projects, and supervising personnel and vendors.

Marketing is essential for achieving success with rental properties in the Miami area. We conduct a thorough market analysis for each property we manage in order to maximize your return on investment. Our objective is to secure qualified applicants quickly and efficiently while remaining competitive in the market to maximize your rental income. Our services include providing a current rental market analysis, installing professional yard signs and lockboxes, advertising the property on various third-party listing sites, showing the property to potential tenants, maintaining communication with prospective tenants, and monitoring market fluctuations such as price, condition, and seasonal factors.

We ensure timely rent payments by handling everything related to rent collection. We handle lease execution and renewals, prepare comprehensive lease documents, coordinate lease signing, collect first and last month's rent and security deposit at the time of signing, re-key and change codes for the property when a new tenant moves in, schedule and manage property assessments and walkthroughs before and after move-in and move-out, and provide tenants with new keys and access to the online portal.

We provide detailed financial reporting tools to make it easy for you to stay informed about your investment. You can log into your secure owner portal to view statements and other important information. Each owner has a dedicated folder in our portal that includes management agreements, leases, paid vendor invoices, and monthly and annual financial reports, all of which can be downloaded.

We conduct inspections upon move-in and move-out and address any maintenance issues promptly. We have a wide network of vetted subcontractors in various trades such as painters, electricians, plumbers, carpet installers, HVAC specialists, and appliance technicians. Due to the volume of work our company handles, we are able to secure quality service at fair prices. We conduct routine inspections to protect your investment and handle repairs in a timely manner. Tenants are required to make maintenance requests online, so we have a documented record of work done on your property. We upload inspection photos to the owner portal, so you can review them from any device, and inform the property owner of any expense over $150.00 and confirm their approval before starting any work. Maintenance scheduling is included at no additional charge to the property owner. We can oversee all maintenance work for your property, from routine tasks like landscaping, pool maintenance and pest control, to emergency maintenance work like plumbing or weather-related damage, to large capital projects like roof or window replacements. For our apartment clients, we oversee a crew of maintenance people that handle day-to-day services and tenant maintenance requests. For our office and retail clients, we regularly oversee tenant build-outs.